Refunds & cancellations
Read the rules, privacy practices and commercial terms that apply to XULU.
Refunds and cancellation
Paddle acts as merchant of record for online XULU subscription purchases. Refund and withdrawal requests may be submitted through paddle.net or to XULU support. Eligibility is assessed under Paddle’s buyer terms and refund policy together with any mandatory consumer rights that apply. Unless the law or Paddle’s policy requires otherwise, completed digital subscription payments are non-refundable. An approved full or partial refund may end access linked to the refunded transaction. Cancelling renewal stops future charges and access continues until the end of the already-paid period unless the subscription is refunded, reversed or suspended for misuse.
Effective 16 September 2026. Operator: XULU, operated under the Soulid.co brand. Support: xulu@soulid.co.